Returns & Exchanges

At Caramels.com, we want you to savor every bite; if your order arrives damaged or unsatisfactory, please contact us within 14 days for a replacement or refund. Due to the perishable nature of our artisanal confections, we cannot accept returns on food items once they have been opened.

1

Contact Support

Email our sweet satisfaction team at [email protected] with your order number and a brief explanation of the issue.

2

Provide Documentation

Attach a clear photo of the shipping box and the product packaging if you are reporting damage or quality concerns.

3

Receive Authorization

Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) or approval for a refund.

4

Refund Processing

Once approved, a credit will automatically be applied to your original method of payment within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing